If your Background Screen button is grayed out, please check your personal information to ensure you have your state and city entered.
The system does not allow users to type out the name of your state and city - you must select from a list.
Here are instructions for how to proceed. Please make sure your browser's auto populating fields are turned off.
1. Begin by deleting all of the information from the address fields, including address, city, state and postal code, so those fields are blank.
2. Enter your street address.
3. Enter your state first by typing the beginning two letters. For example, type "Te" for Texas. After a few seconds, a list of state names will appear, and you must select from that list.
4. Enter your city using the same process - type the first two letters, and select from the list.
5. Lastly, enter your postal code with no extra spaces and your phone number.
After entering your state and city, your Start button should automatically appear. Please let us know if you continue to run in to any issues with your background screen button.
Comments
6 comments
I read this article and followed all instructions, The background check button is still grayed out. What are my next steps. Please email me back jconuel@pittsfield.net
Same here. Everything is correct and the background check button is greyed out. I completed everything else and need my certification soonest to coach, please help! There is no customer service number to call!
Hello,
Followed the instructions and start is still grayed out.
Hi,
Followed instructions and still grayed out. Could you help?
I have the same problem my button is grey out and not letting me click on it.
Madd3nemail@gmail.com
Same issue and have emailed and Facebook messaged with no response. No phone number to call that I can find either. Has anyone gotten this resolved?
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