Cards may be rejected due to photo or mailing address discrepancies. Please make sure to upload a photo that meets the following requirements: A headshot only (passport/driver's license style image). It is best if taken with a light-colored background. Images with other people or that are not a headshot with eyes forward cannot be accepted. *Photos must in the one of the following formats: .jpg, .png, or .jpeg.
If your license card was rejected because of the mailing address, it is most likely because the apartment/suite/unit number was not entered on address line 2. Log into your coach account at www.community.usab.com to make the appropriate update so you may receive your card to the correct address as quickly as possible!