When I click "start" next to background screening I am taken to a page with an error message. What do I do now?

We recommend that you try using a different device and/or internet browser. If the link is still not working, please try the steps below:

1. Open your USA Basketball profile at https://community.usab.com and click the red, "start background screening" bubble.
2. The Sterling Volunteers website should open in a new tab. This is where you have been seeing the invalid link. Exit out of this tab. 
3. Refresh your coach account profile and click the “start background screening” bubble again. The Sterling Volunteers website should now open, reading “Welcome to Sterling Volunteers.” Enter your information and start the screening.