You should expect your background screen to be completed 7-10 days after his has been submitted.
Most background screens process quickly, within a few days, however, it is impossible to say how long any individual background screen may take. Additionally, a background screen that processed quickly for one license season may take longer to complete for a different license season.
If your screening progress is pending for more than 10 business days, please reach out to Sterling Volunteers directly via email at firstname.lastname@example.org or by phone at 855-326-1860 option 3.
If you submitted your background four weeks prior and it still is pending, please contact email@example.com.
*Delay for background screens that include the KANSAS JUDICIAL BRANCH system:
Starting Monday, October 16, 2023, criminal and civil record data for the Kansas Judicial Branch has been unavailable due to a technical issue with the information system. The issue affects all Consumer Reporting Agencies and is impacting the availability of court records for all of Kansas, except Johnson County.