What is your refund policy? Rita D. Grayson September 18, 2018 23:30 Updated Follow No refunds will be issued once the card has been shipped. Related articles How do I request a license card? Why was my license card submission rejected? What is a Coach Academy? How long does it take to complete the courses for a USA Basketball license? What is your refund policy for the coach license? Comments 0 comments Article is closed for comments.