What is your refund policy? Rita D. Grayson September 18, 2018 23:30 Updated No refunds will be issued once the card has been shipped. Related articles Why was my license card submission rejected? How do I request a license card? Which license do I need in order to coach in and/or operate an NCAA-certified event? What is your refund policy for the coach license? How long does it take to complete the courses for a USA Basketball license? Comments 0 comments Article is closed for comments.