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Additional payments, error messages, ineligible screens, sharing screens, timelines
Background Screen Submission
How do I update personal information on my screening application?
Background Screening Error Messages
Why does my background screening bubble say "please try after sometime"?
When I click "start background screening" I am taken to a page with an error message. What do I do now?
Background Screen Completion Time
My background screening bubble says "pending." How long does it take to complete?
Ineligible Background Screen
My background screen results came back as ineligible, what does this mean?
What factors would deem my background screen ineligible?
Why am I being asked for an additional payment for my background screening?
Sharing Background Screen
Can I share the results of a background screening that I recently completed through a different organization with USA Basketball to avoid completing a new screen?